Customer Satisfaction Testimonials

“I am pleased to say that our dealings with ONE have always been excellent. They are always contactable with any queries and are extremely helpful.

We have been a customer for a while now and simply would not consider going anywhere else. ONE understood our needs and met them very efficiently.

They are also very polite and pleasant both on the phone and in person.”

Kind Regards
Hayley Wells

 


“We had used ONE for installation previously so we knew what to expect before the processes were physically put in place.

We have over 445 stores in the UK and the existing WiFi network needed to be replaced and upgraded to provide the new instore UX and ensure we delivered the services or customers needed and expect.  The rollout took under seven weeks to complete, and the service from ONE has been outstanding and a joy to sit back and monitor as a Projects Manager.

We would not have completed this project without the experience, knowledge and sheer determination to fulfil the contract requirements without the help of ONE and their team of support staff.

Without a doubt, I cannot recommend them highly enough for their services to us.”

Undisclosed – National Wireless infrastructure rollout


“We had an ageing phone system (PBX) that was unfit for purpose as our business is growing at a great rate and ONE were recommended to us.  We have over 20 offices across the UK, and this did not present a problem. Throughout the process we found them to be experienced and never once felt we had been sold a system we did not need.

The system has been in and running for some time now and its far superior to our previous phone system, and we have saved much money on using this hosted platform.

I would recommend ONE to other businesses.”

Undisclosed – Hosted Telephony


“The efforts of your engineers this weekend massively appreciated.

Steve and Sean were absolutely brilliant – both going far and beyond what would be expected. Steve even came in on Sunday (not booked) to help me out. They were both heavily involved with both users and CC resolving issues (not necessarily anything to do with our deployments) and they were my eyes and ears on the ground.

Cannot stress enough the service these guys gave – I usually just expect good service and moan if I don’t get it – a brilliant advert for the company. It would be really appreciated if you could try to ensure these guys are scheduled for our future deployments whenever possible.

Made a bad weekend bearable and it all turned out alright on the night!”

Undisclosed – Wireless infrastructure rollout


 

“Used ONE many times before after they initially worked for me as a contractor. I noticed the work they did then and the professionalism in which they applied themselves and have been using the company for all my networking needs ever since. Cannot recommend them enough as they are always professional, with a high quality of work every single time..”

“Kirk Shaw, IT Manager” – Network Services

 


“The service is excellent and the support member was very patient and always there when we needed help. Highly recommended and value for money!.”

 Cesar, “Director” – Hosted Telephony


 

“We have recently moved into a new office in Manchester, which required a complete networking solution from scratch. This presented a significant challenge to a company of our size, especially as we had no experience within this sector.

We contacted ONE as our original provider seem to offer more problems than solutions, and we required an expert to come and-and assist in what was proving to be a difficult and costly transition. From the first meeting, ONE were an absolute pleasure to deal with, providing good quality advice on how we could best move forward on the networking solution we had installed.

I would have no hesitation in recommending ONE’s services for a company seeking a networking solution provider.”

Mark Burns, “Director” – Network Installation Services


 

“We recently used ONE to make some improvements to our phone systems within our Edinburgh letting agency and maintenance business, after months of struggling with our previous supplier. They were great to deal with and changes were implemented smoothly and promptly. We would have no hesitation in using their services again”

Andrew Whitmey, “Director” – Avaya IP Office Configuration


 

“When moving into new premises we needed fast yet affordable internet and ONE gave us just that.  Lee and George provide a friendly service and were on hand to help during our initial teething problems.  We now have a quick, stable connection, thanks!”

Ian Kimber, “IT Director” – Business Broadband


 

“We needed to find a local supplier who could match the quality provided by our current provider.  We came across ONE from a referral from a local business here in Wigan who used their cabling services.  Our customer needed an MPLS system and ONE worked with us every step of the way ensuring we and our customer received the works we specified.

We cannot recommend ONE enough, there support, knowledge and expertise in providing the MPLS were something we had not received from our current suppliers.  We will be moving all of our connectivity to ONE as their pricing is very competitive but there support is second to none”

Peter Dockerty, “Director” – MPLS and Connectivity Solutions


 

“We needed some re-cabling and network installations doing at the company and first came across ONE as a sub-contractor on previous network installation job we were having done. Their attention to detail and work ethic shone through as a sub-contractor.

A few months ago the company needed some network installations and Audio Visual work performing and I was so pleased with the work they had done as a sub-contractor, I decided to hire them directly for the work I needed doing. Every step of the way, ONE were professional, courteous and the quality of their work was excellent.

I have been so pleased with the work they have done I now use them for all my networking and audio visual needs.”

Kirk Shaw, “IT Manager” – Network Cabling, Audio Visual, and Infrastructure Support


 

“I just wanted to thank you so very much for all your help and support yesterday in sorting out my computer. Not only did you try to explain what the problem was but you managed to make me understand what I could do to help myself. My computer is now much quicker and efficient making my day a lot less stressful and with your advice, I should be able to keep it that way. I am only sorry that the computer maintenance company I have did not recognise the problem on the two occasions that I have asked them to help me – this I will address with them

Again thank you for your excellent work and gentle patience.”

Teresa, “Director” – Business IT Support


 

“Just a quick email to say how grateful I am that you managed to solve the problems with my website hosting and email address problems. Having thought it was all hosted with you, it obviously wasn’t, as he found out when trying to contact the company in the USA! (Definitely worth a medal that bit – they don’t seem to understand English half the time!) Suffice to say that I now have my emails back up and running again and he also ensured morse-brown.com pointed to my primary website! (I think the other one is solved too – that’ll keep the wife happy!) This is brilliant.

Can you thank him for sticking with it and sorting it out, I’m really grateful. Without his expertise and knowledge, I think I would have had to bin the whole thing which would have been costly and a pity.”

Eric, “Director” – Business IT Support


 

“ONE has provided a first class service on a number of occasions over the past few months and we will have no hesitation at all in using their services again both for routine maintenance and for any ad-hoc call-outs. In addition to a prompt and very cost-effective approach to the situation in hand, ONE has provided invaluable advice on system operation and security, which gives us great confidence in their ability to manage and maintain our network.”

Chris Wall, “Director” – Telecom Support.