When it comes to finding the right business communications provider, there are plenty of things to look for. You want to find a reliable provider that will guarantee what they promise and at the right price. However, you also want to make sure that there is reputable and reliable business support available at all times. We are operating in a global marketplace and this is where there is a need for 24 hours a day, 7 days a week, 365 days a year (more on a leap year) support service.
At ONE Telecom, we are delighted to be able to say that have the partnerships, networks and connections in place to provide you with effective business IT support all around the clock. We can be on call and on your site within hours of notification. We are able to do this because we have a strong business referral network that has seen and helped us develop a sterling reputation. We work closely with our engineers to offer a loyal service that makes us seen as one of the market leaders when it comes to IT support.
We are proud of our hard-earned reputation
If it sounds as though we are proud of our reputation in the UK IT market, it is because we are. We are delighted that we have been recognised for our hard work and efforts in providing a reliable and reputable IT support service. However, we know that a hard-earned reputation can be lost easily, so we are working hard to maintain our reputation. The team at ONE Telecom knows what our reputation means and we know the importance of reliable service to you, our customer. This is why you can rest assured that we will continue to work hard to maintain the reputation we hold.
The support infrastructure that we have in place and our network of skilled and experienced engineers ensure that we are able to offer a high quality of service each and every time. We know how badly some businesses can be affected by downtime and this is why we focus our efforts on ensuring that you don’t have to worry about downtime.
We offer a range of support service packages
At ONE Telecom, we are pleased to offer a variety of support service packages. However, you will not find tiered support service packages such as Red, Amber and Green or Gold, Silver and Bronze. We don’t believe that this style of package is conducive to your business needs.
Instead, we offer a bespoke and tailored support service package, which means that your business receives the support that you need. We listen to what you are looking for and this enables us to provide you with the service that is right for your business. We believe that a bespoke service offers the best value for money service because you only receive, and pay for, the elements that you need. We work in partnership with you to ensure you get the support you need and demand. We aim to build a business relationship with you and we believe that we can grow alongside you, which is why we are keen to offer the best possible support to all of our clients.
We arrange for all of our clients to receive a single point of contact. This ensures you have continuity and helps us to develop a personal and professional working relationship with you. We will utilise all of our skills, resources and experiences to ensure that we provide you with the fully dedicated 24 hours a day, 7 days a week technical support that you need.