Terms and Conditions

  1. General

Our Site is owned and operated by ONE Business Group Limited, a limited company registered in England under company number 09675201 Unit 3, Vista Place Coy Pond Business Park, Ingworth Road, Poole, Dorset, United Kingdom, BH12 1JY. The following terms and conditions of sale of ONE Business Group Limited apply to all orders, sales and deliveries of its products that it sells in its sole capacity as distributor, via catalogue, promotional materials, website or telephone calls. The products sold by ONE Business Group Limited are directed exclusively at clients acting in their professional capacity (hereafter referred to as the ‘Client’). Therefore, when placing an order with ONE Business Group Limited, the Client agrees that he or she is acting as part of his or her professional activity and therefore is not regarded as a consumer as defined by UK consumer law, this being a crucial factor in entering into a contract with ONE Business Group Limited.


  1. Quotes and orders

Only written quotes are valid, and for the duration specified therein. Otherwise, the duration is 1 month. Orders can be placed online, by phone, mail or fax, with the company letterhead or stamp, or by email. The contract comes into force after formal acceptance by ONE Business Group Limited of the order placed by the Client. ONE Business Group Limited will respond by sending an order confirmation by the most appropriate means to the Client’s address. The Client must check the confirmation and notify us immediately of any errors. Otherwise, the contract will apply to the order confirmation. Any order placed in the name of or on behalf of the Client is deemed to be made by himself or herself, an employee or a person authorized for that duty.

  1. Price

Product prices and service offers, applicable taxes, shipping fees and related fees are indicated on the invoice issued by ONE Business Group Limited. Unless there are specific contractual provisions, offers and price lists correspond to the prices valid at the time of designing the catalogue and website updates and are not binding beyond that point. Orders accepted are subject to price increases imposed on us by our own suppliers and circumstances beyond our control that would make delivery impossible or more costly.

  1. Payment terms

All invoices are payable in full and without discount. Any delay in payment after the deadline indicated on the invoice will automatically lead to the application of penalties for late payment at a rate of 1.8% per month of delay, as well as a fixed sum of £40 per invoice paid late. This amount may be increased if the recovery fees exceed the amount of the late penalty.

  1. Delivery times

Delivery times are set in good faith and are for guidance only. Unless otherwise stipulated in writing, a delay cannot, in any case, justify the cancellation of an order or any compensation. If a product is out of stock, delivery time will depend on how long it takes to get new stock from the supplier, in which case ONE Business Group Limited will then inform the client of provisional delivery time.

  1. Delivery charges

Delivery fees stated on the website apply to orders for mainland UK. Fees for delivery to the Channel Islands are considerably higher and are calculated on a case by case basis according to the weight and dimensions of the package. If Clients wish to receive their goods in less time, they can opt for Express delivery for certain destinations at a charge of £7.99. For express delivery, additional charges apply for heavier orders.

  1. Delivery – ownership

Any missing or damaged parcels should be noted on the delivery note before signing it. The contents of the package must be checked, and any concerns must be communicated to the carrier within 48 hours by registered mail with acknowledgement of receipt. Ownership is transferred to the client after full payment. Otherwise, ONE Business Group Limited will be entitled to demand the immediate return of the delivered products.

  1. Complaints

If the goods ordered do not meet the expectations of the Client, they can be returned to ONE Business Group Limited under the following conditions: (1) Any request to return goods must be made in writing within 14 calendar days after delivery. Upon receipt of the request, ONE Business Group Limited will send the Client a returns reference number; (2) Products must be returned to ONE Business Group Limited by registered post with acknowledgement of receipt within a maximum period of 15 calendar days after the Client receives the returns number, in their original packaging, with a copy of the invoice and with the above-mentioned returns number marked clearly on the package. Costs and risks of transport will be the responsibility of the Client. Once received by ONE Business Group Limited, the returned items will be checked thoroughly to ensure that the product, packaging and parts are intact. After checking the products, a refund or credit note for the amount paid, excluding transport fees, will be issued. Credit notes have a validity of valid for one year from the date of issue. No credit note or refund will be made if (i) the goods returned have been modified, customized, altered, damaged or are incomplete/ or (ii) if the goods have not been returned under the conditions described in this document. In no event can goods which have been adapted to meet the specific requirements of the Client be returned to ONE Business Group Limited.

  1. Guarantee and limitation of liability

10.1 The Client has read the product specifications and takes responsibility for selecting products he orders according to his or her requirements. Therefore, ONE Business Group Limited does not guarantee that the products are suitable for the Client or meet the specific requirements for which they are intended.

10.2 In accordance with current legislation, products are guaranteed against hidden defects as stipulated in Article 1641 of the Civil Code.

10.3 In no event is ONE Business Group Limited liable for the repair of any incidental damage such as, but not limited to, loss of earnings, profits, revenue, opportunities, harm to its image or reputation, etc. Liability and application of both conventional ONE Business Group Limited guarantees are excluded in the following cases: – illegal or incorrect use of products by the client; – normal wear and tear of products; – damage to products or accidents that result from a lack of care, and in particular cracks, breakages, humidity, inadequate temperature, rust, liquid spillages; products repaired by the client by third parties are not approved by ONE Business Group Limited; or – a transformation of products or incompatibility with other materials. Subject to the above-mentioned disclaimers, and in the event of liability of ONE Business Group Limited, it is agreed that the right to compensation shall, in any case, be limited to the amount paid for the damaged product by the client.

  1. Data ownership

In accordance with current Data Protection legislation, the Client has the right to access, modify or oppose any information that concerns him or her. This right may be exercised with ONE Business Group Limited. Your personal data will be used to send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out at any time.

  1. Jurisdiction

Any legal dispute relating to the interpretation, enforcement or breach of these terms and conditions will be subject to UK law. Any dispute relating to the validity, interpretation and enforcement of these terms and conditions will fall under the exclusive jurisdiction of the Perpignan commercial court notwithstanding multiple parties or third parties. However, ONE Business Group Limited has the right to take a case to any competent court, in particular in the location of the company headquarters or location where the goods are delivered.

  1. Privacy and Cookies

We may also collect, and our third-party providers of content may collect information about where you are on the internet, your browser type, the country and telephone area code where your computer is located, the pages of the website that were viewed during your visit and any search items that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

The reason that we monitor our website and capture this information is to improve your shopping experience, enabling us to handle your order, process deliveries, make you aware of exciting offers and promotions and ensure that we can continue to provide a great online shopping experience to our customers. To assist with this we may store information about you using cookies which are files sent by us to your computer or other access devices which we can access when you visit our site at some point in the future. The cookies we use enable us to save your bag for later, track the opening of our emails amongst other things.